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Conditions of Use

Completion of the Contract

All offers from the contractor are non-binding. The contract between customer and contractor is formed by an order of the customer and its acceptance by the contractor. An order comes into existence by filling in the online order form provided on this website. The contractor accepts the order by sending a confirmation email to the customer or by delivery of the ordered goods.

Retention of Title

The contractor reserves itself the property of the bought product, until the customer has paid the purchase price for the product.

Right of Withdrawal

The customer is entitled to withdraw from the contract within seven working days without giving reasons. The cancellation of the contract must occur in written form, by email, letter or by return of the product.The timely sending of the cancellation notice is sufficient. The right of withdrawal extends only to returning unused goods in their original packaging. Goods which were made according to customer specifications as well as special orders are excluded from the right of withdrawal. If the product is destroyed by the customer or a person to be associated with him culpably, is damaged or diminished by use in its value, the customer has to substitute for the value of the product or the depreciation. By exerting the right of withdrawal the contract is cancelled and the customer commits himself to sending back the delivered product to the contractor within two weeks (if the resignation was not already exerted by returning the delivered product). Shipping costs are to be carried by the customer, unless the delivered product did not correspond to the ordered product. Already performed payments are refunded by the contractor within 30 days of arrival of the return or are credited.

Delivery

Ordered goods are shipped worldwide. Should the contractor find out after completion of the contract that the ordered product is no longer available or cannot be supplied for other reasons, the contractor can either offer a product equal in quality and price or can withdraw from the contract.

Payment and Shipping Costs

Orders can only be payed via PayPal. The ordered goods are sent through Austrian Federal Post. Only the actual shipping costs are charged. If special arangements regarding payment are made between customer and contractor, the goods remain a property of the contractor until full payment.

Privacy

The customer agrees to the storage, processing and usage of their personal data according to our privacy policy.

Defects and Reclamations

Any damage to packaging has to be pointed out to the delivery agent (post, parcel service) at the time of the takeover of the parcel. The product is to be checked for defects immediately after its delivery. The contractor has to be notified of any defects within seven working days. Concealed defects are immediately to be reprimanded after their discovery. If a complaint is not filed in time, the product is regarded as approved. If defects are found, the customer is not entitled to attempt remediation by themselves or any third party. Instead, the contractor is to be given an adequate amount of time to improve the quality of the product.

Guarantee

The guarantee extends to 24 months. If a defect is remediable, the guarantee is executed by removal of the defect in an adequate amount of time without any cost to the customer. In any case, the guarantee can also be executed by shipment of a flawless product in an adequate amount of time. The defective product is to be returned to the contractor. Discount claims are excluded in all cases.

Misprints and Typing Mistakes

We reserve ourselves the right on taking back the offer in case of misprints and typing mistakes.

Prices

All prices in our online shop are in Euro including VAT, excluding shipping costs. Sales to businesses within the EU do not include Austrian VAT if the customers VAT Reg. No. is given.

Applicable Right / Legal Venue

All transactions are subject to Austrian law. Place of fulfilment is Wiener Neustadt.

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